Refund Policy

Refund and Return Policy

Last Updated: February 18, 2026

This policy applies to purchases made through CelestiaDominance.

Digital Products

For paid digital products, refunds are generally not available after delivery/access unless required by law, the product is defective, or it materially differs from its description.

Free Digital Downloads

Free downloads are provided as-is without warranties or refund obligations.

External-Link Products

For products fulfilled by a third-party external platform/store, refund and cancellation terms are governed by that third party unless mandatory law states otherwise.

Physical Products

Where physical goods are offered, our standard voluntary return window is 30 days from delivery, unless a longer period is required by your local law.

Physical Return Eligibility

  • Item must be returned in original condition (unused, clean, and complete).
  • Proof of purchase (order number / receipt email) is required.
  • Original packaging is recommended and may be required where legally permitted.

Non-Returnable or Restricted Items

  • Personalized or custom-made items (unless defective or required by law).
  • Sealed hygiene/health items after opening, where local law permits exclusion.
  • Digital goods already delivered/accessed, except where mandatory law provides otherwise.

Refund Method and Timing

Approved refunds are issued to the original payment method. Processing time depends on payment providers/banks and may vary by region.

Return Shipping Costs

Unless local law requires otherwise, return shipping costs are the buyer's responsibility unless the item is defective, damaged, or incorrect.

Statutory Withdrawal / Consumer Rights

If your local law grants withdrawal or return rights (for example for certain consumer purchases), those rights apply and are not limited by this policy.

How to Request a Refund or Return

Contact us with your order number, purchase email, and reason for the request.

Chargebacks

Please contact support before initiating a chargeback. Unresolved chargebacks may lead to account or purchase restrictions where legally permitted.